Communication Skills for Dental Health Care Providers

This evidence-based textbook presents the essential communication strategies clinicians should know to facilitate interaction with patients. With a focus on practical strategies instead of dense communication theories, the authors facilitate improved patient-provider communication and demonstrate how to elicit accurate patient information during the health interview, communicate effectively during examinations and procedures, and present preventive and restorative treatment plans from a patient-centered perspective. Contents Part I: Communication Fundamentals 1. Understanding Communication 2. Preparing for Patient Communication 3. Developing Cultural Competence Part II: Interaction Skills 4. Enhancing Listening Skills 5. Improving Verbal Skills 6. Refining Nonverbal Communication Skills Part III: Communication During the Appointment 7. Initiating and Interviewing 8. Interacting During and After Procedures 9. Presenting Treatment Plans Part IV: Communication Challenges 10. Managing Life Span Challenges 11. Managing Hearing and Speaking Challenges 12. Managing Stigma Challenges